Alcon Off Campus Drive : Alcon Off Campus hiring fresher for Technical Support Engineer Role for Bachelor / Master Degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Alcon :
At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.
Job Description :
This role is responsible for the configuration and support product design using the Siemens suite of applications. The analyst will work with business facing IT teams to determine optimal design and methods to meet the business needs.
Job Title: Technical Support Engineer
Job Type: Full Time
Work Location: Bangalore
Experinence : Fresher – 3 Years
Roles and Responsibility:
- Have a customer-centric approach to delight our customers through all interactions
- Respond to customer calls and customer chat sessions regarding issues and troubleshooting of Alcon Medical Devices
- Provide tech support to our customers by either solving or triaging the technical issues presented in the customer interactions
- Create the required (Service Cases) in Alcon’s Service Management System (ServiceMax) to document customer interactions
- As needed, follow up with customers on the satisfaction or completion of the support services provided
- Dispatch Services Cases that need field actions to the country Field Service Engineers (FSEs) responsible for the customer accounts
Education and Skills :
- Individually meets the metrics assigned for the volume of calls, response times and adherence to schedule
- Achieve target goals of customer satisfaction as defined for the group
- Achieve target phone-fix ratios as defined per product
- Achieve documentation of all service interactions in ServiceMax (Alcon’s Service Management System)
How To Apply Alcon Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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