PowerSchool Off Campus Drive : PowerSchool Off Campus hiring fresher for Associate Customer Success Manager Role for B.E / B.Tech / M.E / M.Tech / MCA and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About PowerSchool :
At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR.
Job Description :
This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual deliver on all assigned customers tasks, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool’s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As an Associate Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team.
Job Title : Associate Customer Success Manager
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 6 Months
Role and Responsibility :
- Manages the issues that arise during the customer’s engagement with PowerSchool
- Actively works customer renewal transaction queue
- Works with customers to ensure issues are resolved complying with tools and processes provided
- Participates in discussions with internal stakeholders to mitigate risk and improve the overall health of the customer  renewal
- Respond appropriately to customer requests
- Solve day to day problems with billing or support escalations
- Partners with internal and external stakeholders with manager direction 
- Able to deliver difficult messages with assistance of manager when necessary 
- Collaborates with sales teams to ensure growth attainment and increased footprint 
- All other duties as assigned and ability to work US Central time zone hours 
Education and Skills :
- Associate’s degree or equivalent work experienced
- 0-6 months prior experience in direct client or technical support role
- Strong negotiation and interpersonal skills
- Must thrive in a fast-paced, ever-changing environment
- Ability to effectively prioritize and escalate customer issues as required
- Proficient in Microsoft Office suite
- Prior Salesforce or CRM xperience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Able to work Central US Time zone
How To Apply PowerSchool Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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