Wipro Off Campus Hiring Fresher For IT Service Desk – Associate | Hyderabad ( Work from Home)

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Wipro Off Campus Drive: Wipro off campus hiring fresher for IT Service Desk – Associate Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

Wipro
About Wipro :

Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.

Job Description :

Wipro is looking IT Service Desk – Associate in Hyderabad (work from home).

Job Title: IT Service Desk – Associate
Job Type: Full Time
Work Location: Hyderabad ( Work from Home)
Experinence : Fresher

Role and Responsibility : 
  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Education and Skills :
  • Graduation mandatory (Technical Grads Preferred)
  • Only Freshers are eligible
  • Candidate should have excellent communication. (ENGLISH)
  • Good Knowledge of Laptop/Desktop troubleshooting.
  • Knowledge about VPN/ Windows OS/O365/Active Directory.
  • Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
How To Apply Wipro Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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