Wipro Off Campus Drive: Wipro off campus hiring fresher for Production Agent Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Wipro :
Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.
Job Description :
The Processor is responsible for processing all activities related to client benefits plans as set up in TBA , while meeting and exceeding client Service Level Agreements.
Job Title: Production Agent
Job Type: Full Time
Work Location: Gurugram
Experience : Fresher
Role and Responsibility :
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLA’s defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Education and Skills :
- Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.
- 0-36 months
How To Apply Wipro Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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