Ciena Off Campus Drive 2026 : Ciena off campus 2026 hiring fresher for Global PMO Systems Support Analyst Role for B.E / B.Tech / M.E / M.Tech / MCA / M.Sc / B.Sc / BBA / MBA / BCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below. Â
About Ciena :
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Job Description :
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Job Title : Global PMO Systems Support Analyst
Job Type :Â Full Time
Location :Â Gurugram
Experience: Fresher – 3 Years
Role and Responsibility :
- Monitor, manage, and resolve incoming support tickets through Freshdesk related to Salesforce and Kantata.
- Investigate and troubleshoot system issues, user inquiries, data discrepancies, and process-related questions.
- Escalate complex technical or functional issues to appropriate internal teams while maintaining ticket ownership and follow-up.
- Track ticket status, resolution times, and recurring issues to drive continuous improvement.
- Maintain documentation of ticket resolutions, troubleshooting activities, and support procedures.
- Collaborate with system owners and technical teams to resolve issues involving Salesforce, Kantata, and connected systems.
- Develop and maintain system documentation, knowledge articles, FAQs, and user support materials.
Education and skill :
- Education: Bachelor’s degree in Business Administration, Information Systems, Technology, Project Management, or a related field, or equivalent practical experience.
- Experience: Recent graduate or approximately 3 years of relevant professional experience.
- Strong analytical and problem-solving skills with application of issue investigation and solution identification.
- Excellent written and verbal communication skills.
- Strong attention to detail, organizational skills, and ability to manage multiple requests simultaneously.
- Ability to learn new software applications, systems, and business processes.
- Ability to collaborate with colleagues across different functions and geographic regions.
How To Apply Ciena Off Campus Drive 2026??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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