Capgemini Off Campus 2026 Hiring Fresher For Non-Voice Customer Support Executive | Kolkata

Capgemini Off Campus Drive 2026: Capgemini off campus 2026 hiring fresher For Non-Voice Customer Support Executive Role for Bachelor’s / Master’s degree graduate and 2025 / 2026 batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Capgemini :

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

Job Description :

We are looking for a detail-oriented Non-Voice Customer Support Executive – Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires strong written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.

Job Title : Non-Voice Customer Support Executive
Job Type : Full Time
Location : Kolkata
Experience : Fresher

Role and Responsibility:

• Handle customer queries, complaints, and service requests received through webforms, email, and other non-voice channels.
• Review customer concerns carefully and provide clear, accurate, and professional written responses.
• Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
• Coordinate with internal teams for issue resolution and follow up until closure.
• Maintain accurate records of customer interactions, resolutions, and escalations in the system.
• Identify recurring customer issues and highlight trends to the team lead or supervisor.
• Follow process guidelines, quality standards, and compliance requirements while handling cases.
• Escalate complex or unresolved issues to the appropriate team as per defined process.
• Support customer satisfaction by delivering timely and effective service.

Education and Skills:

• Graduate in any discipline; additional certification in customer service is an advantage.
• Strong written English communication skills with good grammar and clarity.
• Good typing speed and accuracy.
• Ability to understand customer concerns and provide appropriate resolutions.
• Strong attention to detail and ability to manage multiple cases simultaneously.
• Willingness to work in rotational shifts, if required.
• Preferred Skills
• Ability to draft professional and empathetic written responses.
• Strong analytical and problem-solving skills.
• Good time management and prioritization ability.
• Customer-focused attitude with a process-driven approach.
• Ability to work independently as well as in a team environment.
• Written communication
• Customer issue resolution
• Attention to detail
• Process adherence
• Multitasking
• Collaboration

How To Apply Capgemini Off Campus Drive 2026 ??  

All interested and eligible candidates can apply before expire in the following link.

Apply Link : Click Here

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