Ciena Off Campus Hiring Fresher For Technical Support Engineer | PAN India

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Ciena Off Campus Drive: Ciena off campus hiring fresher for Technical Support Engineer Role for B.E / B.Tech / M.E / M.Tech / MCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Ciena :

Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome.   We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.  

Job Description :

This role is a great steppingstone for any graduate looking to kickstart their career in the technology industry, offering the chance to work with cutting-edge software and a team of experienced professionals. We offer a supportive and inclusive work environment and are committed to the professional growth and development of our employees.

Job Title : Technical Support Engineer
Job Type : Full Time
Location : Gurgaon
Experience: Fresher

Role and Responsibility :
  • Provide first level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system related issues.
  • Collaborate with the engineering team to identify, report and resolve product bugs and issues.
  • Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
  • Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
  • Interact with customer daily working on production and deployment, issue, etc – providing feedback into the larger Ciena team for resolution.
  • Come up with workarounds to minimize customer dis-satisfaction with functionality shortcomings.
  • Provide feedback back into account/PLM/R&D community to help improve product functionality in future releases.
  • Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
  • Availability to travel if required.
Education and skill :
  • Bachelor’s degree in network engineering, systems engineering, computer science or related field.
  • Preferably has experience in a work placement with an equipment vendor in the Telco industry.
  • CCNA or equivalent level qualification would be advantageous.
How To Apply CienaOff Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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