Enphase Off Campus Drive : Enphase Off Campus hiring fresher for Engineer – Global System Support Role for B.E / B.Tech / M.E / M.Tech / MS degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Enphase :
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
Job Description :
The Global System Support Center is central point of contact for all regional Field Engineers to resolve the system related issues in Storage Business Unit. We work closely with all regional customer support and field application engineers. As Global System Support Engineer, you will act as bridge between Customer support and Engineering teams. You will provide 2nd/3rd level support to all regional customer support teams and will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry.
Job Title : Engineer – Global System Support
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 2 Years
Role and Responsibility :
- Provide 2nd / 3rd level support for all regional Field engineers to resolve the customer issues
- Collect and analyze the logs from customer sites and apply known fixes for SW/HW issues.
- Report and track the SW / HW issues in the appropriate internal projects.
- Use internal tools and database queries to diagnose the customer problems.
- Support customer escalations and work with cross-functional team to define the containment solutions and final resolutions for the customer escalations.
- Support Field team to identify the defective hardware and co-ordinate with failure analysis team to find the root cause and implement the corrective actions
- Support the early system installations/ commissions (Alpha)
- Actively monitor the Alpha systems and report the issues to the project team in timely manner to ensure the new product design meets the system performance requirements.
- Actively communicate to Field team about the known issues and containment solutions
Education and Skills :
- M.Tech/M.S/B.Tech in Electrical/Electronics/Power systems
- 0-2 years of experience in product support, new product rollout and driving customer escalations
- Knowledge on Power systems, Power electronic devices and Embedded systems
- Basic programming skills and knowledge in at least one script language: Ruby, Bash, Perl, Python etc.
- Working experience in Unix/Linux environment. Networking, shell, python, databases
- Excellent verbal and written communication skills, including information consolidation and presentation
- Should have a “can do” attitude and team player in cross-functional environment
- Proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strong ownership
- Highly organized, able to multi-task, the ability to work individually, within a team and with other groups
- Service-oriented personality and willing to work in night shift when needed
- Previous experience as application engineer
- Experience with product development life cycle and software release processes is highly desired
How To Apply Enphase Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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