Mr. Cooper Group Off Campus Drive : Mr. Cooper Group off campus hiring fresher Customer Service Associate 1 Role for BCom / BBA, BSC, BA degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Mr. Cooper Group:
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Job Description :
Mr. Cooper Group Off Campus Hiring Fresher For Customer Service Associate 1 in Bengaluru.
Job Title : Customer Service Associate 1
Job Type : Full Time
Location : Bengaluru
Experience : Fresher – 2 Years
Role and Responsibility:
- Handle customer inquiries and provide accurate information through chat and inbound voice channels.
- Resolve customer issues efficiently and effectively while maintaining high levels of customer satisfaction.
- Document and update customer records based on interactions.
- Collaborate with team members to meet and exceed performance goals and targets.
- Follow communication procedures, guidelines, and policies.
Education and skills :
- BCom / BBA, BSC, BA degree or equivalent. Not B.tech or MBA
- 0-2 years of experience in international voice or chat processes.
- Must be open to work in Voice process
- Experience in the mortgage industry is preferred but not mandatory.
- Willingness to work night shifts and rotational shifts.
- Willingness to work in scheduled environment.
- Comfortable with a work-from-office arrangement.
- Strong team player with excellent interpersonal skills.
- Effective communication skills, both written and verbal.
- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- Basic computer skills and familiarity with CRM systems and contact center software.
- Strong problem-solving abilities and attention to detail.
- Customer-focused mindset with a commitment to providing high-quality service.
How To Apply Mr. Cooper Group Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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