PhonePe Off Campus Drive : PhonePe Off Campus hiring fresher for Advisor Customer Experience for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About PhonePe :
PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.
Job Description :
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
Job Title : Advisor Customer Experience
Job Type : Full Time
Location : Bangalore
Experinence : Fresher – 2 Years
Role and Responsibility :
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Education and Skills:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
How To Apply PhonePe Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
Instant Job Updates and Alerts :
Join our Official Whatsapp Group : Click Here
Join our Official Telegram Channel : Click Here
Join our Official Instagram : Click Here