PhonePe Off Campus Hiring Fresher For Advisor Customer Experience | Bangalore

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PhonePe Off Campus Drive : PhonePe Off Campus hiring fresher for Advisor Customer Experience for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

PhonePe
About PhonePe :

PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.

Job Description :

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

Job Title : Advisor Customer Experience
Job Type : Full Time
Location : Bangalore
Experinence : Fresher – 2 Years

Role and Responsibility :
  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Education and Skills:
  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory 
  • 0 – 2 years of work experience in a customer facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred
How To Apply PhonePe Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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