Harman Off Campus Drive : Harman Off Campus hiring fresher for Case manager Role Any graduates and any passout graduates are eligible. The detailed company eligibility and application details are given below.
About Harman :
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Job Description :
Harman is looking for an Associate Engineer in Bengaluru.
Job Title : Case manager
Job Type : Full Time
Location : Bengaluru
Experience : Fresher
Role and Responsibility:
- Resolve customer’s issues via the Chat, Telephone, email, or Webex session.
- Regular follow ups with customers with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Help drive and influence team behaviour that enhances the customer experience and helps meet or exceed company goals.
- Handle internal and external escalations which are within the team’s scope.
- Reproducing issues in-house and responding back in a timely manner with Continual follow ups with customers along with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Provide initial remote technical troubleshooting on all the Workspace One SME’s and EUC products.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create knowledge base content for internal and external use.
- Work directly with our Internal teams such as Technical Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information.
How To Apply Harman Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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