Sprinklr Off Campus Drive : Sprinklr Off Campus hiring fresher for Technical Support Engineer Role for Bachelor’s / Master’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Sprinklr :
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Job Description :
Sprinklr Off Campus Hiring Fresher For Technical Support Engineer in Bangalore.
Job Title : Technical Support Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 5 Years
Role and Responsibility :
- Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
- Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
- Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement.
Education And Skills :
- 0-5 years (For CCaas – 1-5 years) of experience in enterprise software debugging, engineering & support operations processes (For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
How To Apply Sprinklr Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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