Walmart Off Campus Drive : Walmart Off Campus hiring fresher for Resolution Coordinator, Contact Center Role for B.E / B.Tech / M.E / M.Tech degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Walmart :
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
Job Description :
We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.
Job Title: Resolution Coordinator, Contact Center
Job Type: Full Time
Location: Chennai
Experience: Fresher
Role and Responsibility :
- As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
- All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
Education and Skills :
- 0 – 12 months of relevant customer service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA’s
- Must be willing to take continuous voice calls
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment with rotating weekly time off.
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation
How To Apply Walmart Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link: Click here
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