Sopra Steria Off Campus Drive : Sopra Steria Off Campus hiring fresher for Service Support Junior Engineer Role for B.E/ B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Sopra Steria :
Sopra Steria, a European tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.  The world is how we shape it.
Job Description :
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, chat within the time specified by the agreed service levels.
Job Title : Service Support Junior Engineer
Job Type : Full Time
Location : Noida
Experience : Fresher
Role and Responsibility :
- Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
- Log details of all incidents and problems utilizing standard reporting methods.
- Provide first-line fixes, utilize relevant procedures, or escalate problems.
- Use supplied checklists and ensured that problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system
- Log all calls in the Service Desk Call Logging system
- Strong Knowledge of Computer, IT infrastructure, Printers, Ms office products& Networks, and their components
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
- Experience in handling international clients.
Education and Skills :
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, and ServiceNow etc.
- Excellent communication skills (written & verbal)
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Advise users on the appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls and Ms teams.
How To Apply Sopra Steria Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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