Epiq Off Campus Drive: Epiq Off Campus hiring fresher for the Customer Support Intern Role for B.E / B.Tech, M.E / M.Tech, MCA degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Epiq :
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
Job Description :
The L1 – Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products.
Job Title : Customer Support Intern
Job Type : Full Time
Location : Hyderabad
Experience : Fresher – 1 Years
Role and Responsibility :
- Help resolve software and technical questions for the customer efficiently and effectively.
- Gather the required information necessary to best handle customer software and technical inquiries.
- Manage customer expectations regarding estimated response times for issue resolution.
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams.
- Extensively research and document customer technical issues in the Knowledge Base.
Education and Skills :
- Bachelor’s Degree in Computer Science Engineering (or related technical discipline).
- 0 – 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience.
- Passion to be a part of a hardworking and winning team.
- Ability to multi-task in a fast-paced environment.
- Excellent ability to learn and articulate software-related and technical concepts.
How To Apply Epiq Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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