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Zeta Off Campus Drive: Zeta Off Campus hiring fresher for Associate Role for BTech, BE, BCA, B.Sc., degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.

About Zeta :

Co-founded by Bhavin Turakhia (CEO) and Ramki Gaddipati (CTO), Zeta® is on a mission to make digital payments easy, inclusive and valuable for corporations, employees and merchants globally. Our products revolve around the key idea that spending and receiving money should be easy, fast, and trouble-free.

Job Description :

The Associate Reliability Operations role is critical in ensuring the continuous, reliable, and secure operation of our SaaS products, operating in a 24×7 support capacity. This role involves proactive monitoring, incident response, and collaboration with teams across the organization to maintain optimal service levels. The Associate will participate in a rotating shift schedule to ensure high availability, rapid issue resolution, and support for key reliability initiatives.

Job Title : Associate
Job Type : Full Time
Location : Bangalore
Experinence : Fresher – 3 Years

Role and Responsibility :

24×7 Monitoring and Support: Oversee the health, performance, and availability of cloud-based SaaS infrastructure and applications, using monitoring tools like Prometheus and Grafana, and respond to alerts during assigned shifts
Incident Management: Act as the first responder in a 24×7 rotation, managing and mitigating service disruptions, following standard incident procedures, and escalating issues to SMEs as needed.
Deployments and Change Management: Manage deployment lifecycle of the applications. Proactively engage with SMEs to resolve deployment process issues or challenges.
Troubleshooting and Resolution: Use diagnostic tools and scripts to resolve common issues in real-time and collaborate with cross-functional teams to analyze and address root causes.
Service Health and Reliability: Assist in defining and refining SLAs, SLOs, and SLIs; perform routine checks and follow established runbooks to maintain consistent service reliability.

Education and Skills :

B.Sc IT,B.ScComputers, BTech, BE, BCA or equivalent.
Freshers with a bachelor’s degree or 1-3 years of experience in reliability operations or related 24×7 support role within SaaS or cloud environments.
24×7 Rotational Shifts: This role requires availability to work rotating shifts, including nights, weekends, and holidays, to ensure 24×7 support coverage.
Proficiency in monitoring and alerting tools, such as Prometheus, Grafana, Datadog, or Splunk.
Ability to remain composed in high-stakes situations and resolve incidents promptly.