HCLTech Off Campus Hiring For Customer Service Representative | Nagpur, Maharashtra

HCL Off Campus Drive : HCL Off Campus Fresher of Customer Service Representative Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About HCL :

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives.

Job Description :

HCL Tech hiring Fresher Candidates- Customer Service Representative Role

Job Title : Customer Service Representative
Job Type : Full Time
Location : Nagpur, Maharashtra
Experience : 6 months – 2 Years

Role and Responsibilities :

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers

Education and Skill :

• Job Description – Contact Centre Customer Service Executive
• Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
• Work Experience & Qualification criteria
• Excellent communication skills – both verbal and written – with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.
• Btech, MTech, BCA and MCA candidates are not eligible.

How To Apply HCL Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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