GlobalLogic Off Campus Drive : GlobalLogic Off Campus hiring fresher for Technical Support Engineer- AIML Role for B.E / B.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About GlobalLogic :
GlobalLogic is a full-lifecycle product development services leader that combines deep domain expertise and cross-industry experience to connect makers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with market-defining business and technology leaders to make amazing products, discover new revenue opportunities, and accelerate time-to-market. With a team of over 10,000+ employees, GlobalLogic is headquartered in the United States and operates design and engineering centers around the world, extending the benefits of its authentic global presence to customers in digital media, electronics, healthcare, infrastructure, finance, retail, and telecom industries. In India, GlobalLogic has its engineering centers at Noida, Gurgaon, Hyderabad, Nagpur and Bangalore.
Job Description :
GlobalLogic is looking for a highly skilled and customer-focused AIML Technical Support Engineer with strong experience in Artificial Intelligence and Machine Learning technologies, along with hands-on experience in Technical Support and any Cloud platform.
Job Title: Technical Support Engineer- AIML
Job Type: Full Time
Work Location: Gurgaon
Experience : Fresher – 1 Year
Roles and Responsibility:
- Engage with customers through email, chat, and phone to diagnose, troubleshoot, and resolve complex technical issues related to AIML products, solutions, and cloud environments.
- Provide technical support and guidance for customer-specific AIML and cloud-based solutions, addressing architectural design requirements and offering targeted recommendations.
- Troubleshoot issues related to AI/ML models, Generative AI, APIs, integrations, deployments, and cloud services.
- Ensure timely response and resolution of customer queries while consistently meeting or exceeding defined Service Level Objectives (SLOs).
- Maintain high customer satisfaction by delivering accurate, effective, and high-quality technical support.
- Utilize advanced troubleshooting tools and techniques to identify root causes and provide customers with clear and comprehensive resolutions.
- Analyze complex technical issues, reproduce problems, and perform detailed investigations to identify the underlying cause.
- Document and classify customer queries, technical issues, root causes, resolutions, and preventative actions to support continuous improvement and knowledge sharing.
- Collaborate with Engineering, Product, and other cross-functional teams to investigate and resolve complex technical issues and product-related concerns.
- File detailed bug and issue reports for Engineering teams, including problem descriptions, reproduction steps, expected and actual behavior, logs, and relevant technical details.
- Assist in creating and maintaining technical documentation, troubleshooting guides, knowledge base articles, and standard operating procedures.
- Identify recurring issues and trends and recommend preventative actions or process improvements to enhance product quality and customer experience.
- Clearly communicate technical concepts and solutions to customers and internal stakeholders with varying levels of technical expertise.
Education and Skills :
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, and/or equivalent practical experience.
- 0–1 years of experience in Technical Support, troubleshooting, or a related technical field.
- Basic knowledge or understanding of Artificial Intelligence and Machine Learning (AIML), Chatbots, Large Language Models (LLMs), and Generative AI.
- Preferred experience or knowledge of Google Cloud Platform (GCP).
- Basic understanding of cloud or hybrid cloud environments.
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues effectively.
- Strong customer support capabilities with a customer-focused approach.
- Excellent verbal and written communication skills.
- Ability to understand customer concerns, empathize with customers, and handle issues with care and professionalism.
- Ability to clearly communicate technical concepts and solutions to customers with varying levels of technical knowledge.
- Willingness to work from the office in a 24×7 rotational shift environment.
- Ability to work collaboratively with cross-functional teams and adapt to a fast-paced support environment.
How To Apply GlobalLogic Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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