Barclays Off Campus Drive : Barclays Off Campus hiring fresher for Specialist Customer Care Support Role for Graduate / Post-Graduate degree and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Barclays :
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Job Description :
Step into the role of Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.  You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.
Job Title : Specialist Customer Care Support
Job Type : Full Time
Location : Noida
Experience : Fresher – 2 Years
Role and Responsibility :
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution  for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
Education and Skills :
- Excellent understanding of AML/KYC terminology
- Excellent verbal and written communication skills
- 0-24 Months of relevant experience.
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Knowledge of AML/KYC controls include front-end systems, applications, data sources and back end controls.
- Outstanding analytical and investigative skills.
- Experience of working in BPO.
- Flexibility in hours of work and ability to work changing shifts patterns
How To Apply Barclays Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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