Capgemini Off Campus Drive : Capgemini Off Campus hiring fresher for Contact Support Group (CSG) | Capgemini Exceller Role for any 3-year diploma and graduate 2025 batch graduates are eligible. The detailed company eligibility and application details are given below.
About Capgemini :
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
Job Description :
Contact Support Group(CSG)
CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base. Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.
Job Title : CSG IT Enablers Contact Support Group
Job Type : Full Time
Location : Noida
Experience: Fresher
Role and Responsibility :
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Education and Skills :
- Candidates must have completed any 3-year diploma / graduation in 2025
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
How To Apply Capgemini Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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