CGI Off Campus Hiring Fresher For Service Desk Technician L1 Support | Bangalore

CGI Off Campus Drive: CGI Off Campus hiring fresher for Service Desk Technician L1 Support Role for B.Sc. Computer Science / BCA / BTECH graduates and 2023 , 2024 or 2025 batch graduates are eligible. The detailed company eligibility and application details are given below.

About CGI :

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.

Job Description :

We are hiring energetic and customer‑focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Job Title: Service Desk Technician L1 Support
Job Type: Full Time
Location: Bangalore
Experience: Fresher

Role and Responsibilities :

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
• Perform password resets, account unlocks, and user access support.
  Log and track incidents in the ticketing system and ensure timely closure as per SLA.
• Escalate unresolved issues to L2/L3 teams.
• Document resolutions and maintain knowledge base updates.
• Deliver excellent customer service and communicate solutions clearly.

Education and Skills :

• B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
• Minimum 60% academic score throughout (10th, 12th & UG).
• No active backlogs.
• Strong academic performance and willingness to learn.
• Required Skills
• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
• Strong communication skills (verbal & written).
• Good problem‑solving and analytical abilities.
• Ability to work in a fast-paced, customer‑centric environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate joiners preferred.
• Training & certification opportunities (ITIL, MS365, ServiceNow basics).
• Health insurance and additional corporate benefits.
• Growth opportunities within IT Support & Infrastructure teams.

How To Apply CGI Off Campus Drive??

All interested and eligible candidates can apply before expired in the following link.

Apply Link : Click Here

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