CGI Off Campus Drive: CGI Off Campus hiring fresher for the Service Desk Technical Analyst Role for Bachelor/Master Degree graduates and any graduates are eligible. The detailed company eligibility and application details are given below.
About CGI :
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
Job Description :
CGI Is looking for a Service Desk Technical Analyst in Chennai.
Job Title : Service Desk Technical Analyst
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 1 Year
Role and Responsibility :
- Respond to requests for technical assistance by following prescribed procedures on calls, Chats and Service Portal tickets.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts from Office
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Knowledge of customer service principles and practices, ITIL and ITSM
Knowledge of IT applications, systems and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
Worked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).
How To Apply CGI Off Campus Drive??
All interested and eligible candidates can apply before expired in the following link.
Apply Link : Click Here
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