CGI Off Campus Drive : CGI Off Campus hiring fresher for Service Desk Technical Analyst Role for any graduates and any graduates are eligible. The detailed company eligibility and application details are given below.
About CGI :
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
Job Description :
CGI Is looking for Service Desk Technical Analyst in Bangalore.
Job Title : Service Desk Technical Analyst
Job Type : Full Time
Location : Bangalore
Experience : Fresher
Role and Responsibility :
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
Education and Skills:
- Any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
How To Apply CGI Off Campus Drive??
All interested and eligible candidates can apply before expired in the following link.
Apply Link : Click Here
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