Ramboll Off Campus Drive: Ramboll Off Campus hiring fresher for Software Support Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Ramboll :
Ramboll was founded in 1945 in Denmark. Today, we employ 13,000 engineering, design and consultancy specialists. We hold a leading position in the Nordic market (Denmark, Sweden, Norway, and Finland) and have more than 300 offices in 35 countries. In 2015, our revenue totaled 1.4 billion EUR.
Job Description :
We are looking to add an exceptional and versatile IT Software Support Specialist to the team in Ramboll India Hyderabad. Support specialist is responsible for first level support. This position provides effective diagnostic evaluation of end-user customer needs and in all cases uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction.
Job Title : Support Software
Job Type : Full Time
Location : Hyderabad
Experience : Fresher – 1 Year
Role and Responsibility :
- Communicate with customers by e-mail and phone, providing first line of customer support.
- Support all customers with product training, knowledge and expertise
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Document internal procedures • Escalate cases when appropriate to Support manager
Education and Skills :
- Final Year / Degree preferred – Technical IT / Electronics preferred
- Strong interpersonal and communications skills(oral and written) for customer support via phone or email
- Working knowledge of fundamental operations of relevant software and hardware
- Take ownership of and troubleshoot problems and follow through to resolution
- Proficient knowledge of MS Office Suite
- SQL Knowledge & SDLC knowledge added advantag
How To Apply Ramboll Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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