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Mphasis Off Campus Drive : Mphasis Off Campus hiring fresher for Technical Support Engineer Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.

About Mphasis :

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.

Job Description :

Mphasis Is looking Technical Support Engineer in Bangalore.

Job Title : Technical Support Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 1 Year

Education and Skills :

Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
 Support Users in a professional and courteous manner
 Ensure adherence to processes and policies
 Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
Years of experience needed – 0 to 2 years
Telecommunication etiquette to deal with end-user with good empathy and understanding
 Basic Windows & Microsoft Office troubleshooting
 Basic understanding of application access provisioning and troubleshooting
 Knowledge of ITSM tool like ServieNow
 Understanding of basic ITIL process
 Service Desk – Windows 10/Modern Workplace
 Service Desk – MS Office 365 Suite
 Service Desk – End User Experience Management

How To Apply Mphasis Off Campus Drive ??

All interested and eligible candidates can apply before expire in the following link.

Apply Link : Click Here

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