Chargebee Off Campus Hiring Fresher For Technical Support Associate | Chennai

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Chargebee Off Campus Drive: Chargebee off campus hiring fresher for Technical Support Associate Role for Any degree & Any batch graduates are eligible. The detailed company eligibility and application details are given below.

About Chargebee :

TCS is a top employer globally, and our 509,058 associates representing 155 nationalities, across 46 countries as of 30-Jun-2021. We are one of the largest employers of women with 36.2% women employees.We have been recognized as a Global Top Employer by the Top Employers Institute – one of eight organizations worldwide to have achieved this status. In its assessment of 1,072 companies worldwide in 2016, the Top Employers Institute rated TCS as an exceptional performer across nine core Human Resources (HR) areas: talent strategy, workforce planning, on-boarding, learning and development, performance management, leadership development, career and succession management, compensation and benefits and company culture.

Job Description :

We are looking for an Associate Solutions Engineer to join our team and play an integral role in delivering superior customer experience by helping customers use our revenue management solutions successfully. You will be responsible for understanding, managing and resolving customer reported issues and delivering a above-and-beyond support experience.

Job Title : Technical Support Associate
Job Type : Full Time
Location : Chennai
Experinence : Fresher – 1 Year

Role and Responsibility:
  • Gain in-depth understanding of our product offerings and customer technical setups.
  • Offer product support via various channels (email, chat, phone) by leveraging your product knowledge.
  • Bridge the gap between customer pain points and product capabilities by translating technical knowledge into clear, actionable knowledge base articles.
  • Utilize tools like Postman to troubleshoot API-related issues and follow a holistic approach to solving customer problems, providing solutions that go beyond simply answering questions.
  • Collaborate effectively with diverse teams and thrive in a fast-paced environment.
Education and Skills :
  • Possess a strong desire to stay ahead of the curve and embrace continuous learning.
  • 0-1 years of experience working in a customer-facing role for a SaaS product or a fair understanding of SaaS concepts.
  • Combine technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
  • Basic understanding or hands-on experience with APIs, front end technologies like Javascript and tools like Postman for troubleshooting and testing will be an added advantage.
  • Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams.
  • Possess a keen eye for detail and troubleshooting skills to address issues.
  • Bachelor’s in Computer Science or related field OR proven experience working with complex software and revenue management systems.
  • Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements.
How To Apply TCS BPS Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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