Freshworks Off Campus Drive : Freshworks Off Campus hiring fresher for Graduate Trainee – Customer Support Role for any graduates and 2025 batch graduates are eligible. The detailed company eligibility and application details are given below. Â
About Freshworks :
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Job Description :
The Customer Support team at Freshworks plays a key role in uncomplicating work for our customers. They troubleshoot issues, answer product-related questions, and ensure that customers have a smooth experience using our products. If you’re someone who enjoys problem-solving, figuring things out, and helping others along the way, this might be a great place to start your career.
Job Title : Graduate Trainee – Customer Support
Job Type : Full Time
Location : Chennai
Experinence : Fresher
Role and Responsibility :
- Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
- Communicate effectively across email, phone, and chat to provide high-quality assistance.
- Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
- Keep track of common customer challenges and work proactively to improve the support experience.
- Ensure high customer satisfaction through professionalism, empathy, and ownership.
Education and Skills :
- We’re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.
- Strong communication skills — both written and verbal.
- Empathy and the ability to put yourself in the customer’s shoes.
- Curiosity and a willingness to learn new tools and technologies.
- Ability to stay organized and thrive in a fast-paced environment.
- Flexibility to work rotational shifts based on business needs (This is absolutely mandatory because shifts and regions will be allocated based on business requirements).
- Internship experience in a B2B/product company or prior exposure to customer support (This is good to have, not mandatory).
- No standing arrears.
How To Apply Freshworks Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
Instant Job Updates and Alerts :
Join our Official WhatsApp Group :Â Click Here
Join our Official Telegram Channel :Â Click Here
Join our Official Instagram :Â Click Here