Movate Off Campus Hiring Fresher For Technical Support Engineer | Chennai

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Movate Off Campus Drive : Movate Off Campus hiring fresher for the Technical Support Engineer Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Movate :

Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.

Job Description :

Looking for candidates with CCNA/ CISCO certified- Fresher with CCNA / CISCO certified can apply.

Job Title: Technical support Engineer
Job Type: Full Time
Work Location: Chennai
Experience : Fresher

Roles and Responsibility: 
  • Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues
  • Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
  • Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
  • Adhere to established SLAs, and productivity/performance goals
  • Provide world class Customer Support by delivering service in accordance with technical values
  • Perform database searches
  • Gain an understanding of the product line and the role of CSS Corp in supporting technical issues
  • Remain empathetic and concerned with resolving the customer’s issue
Details :
  • Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
  • Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
  • Handle a high workload and managing the customer expectations.
How To Apply Movate Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link :Click Here

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