NCR Off Campus Drive: NCR Off Campus hiring fresher for Customer Care Representative Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About NCR :
NCR Corporation is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Description :
NCR is looking for Customer Care Representative in Mumbai
Job Title : Customer Care Representative
Job Type : Full Time
Work Location : Kolkata
Experience : Fresher
Role and Responsibility :
- Monitor ATM networks for NCR’s customers through NCR in-house Incident Management systems and tools.
- Determine priority based on problem information and documented guidelines and use tools to access customer equipment to diagnose and resolve customer problems remotely
- Managing the inbound volume of voice and mail requests from MS customers and channel partners and assisting in providing accurate and complete information.
- Escalate customer problems internally and externally, according to defined escalation paths.
- Consistent and effective follow-up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
- Requires rotation in work hours involving weekends, holidays or extended hours.
Education and Skills :
- Graduate / High School / HSC or Diploma (from any stream).
- 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP).
- Basic understanding of ATM fault Management & call management procedures.
- Basic PC/Microsoft Office skills and telephone skills.
- Good Soft skills & Interpersonal skills (verbal & written) is a must.
How To Apply NCR Off Campus Drive ??
All interested and eligible candidates can apply before expired in the following link.
Apply Link : Click Here
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