Sophos Off Campus Hiring Fresher For Customer Care Support | Pan India

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Sophos Off Campus Drive : Sophos Off Campus hiring fresher for Customer Care Support Role for Bachelors degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

Sophos
About Sophos:

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide.

Job Description :

The Customer Care Support will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers. As a Customer Care Support, you are responsible for ensuring you deliver a total customer experience that they will love, and trust using our products and services and actively recommend them to others.

Job Title : Customer Care Support 
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 3 Years

Role and Responsibility :
  • Eliciting Test Cases from Acceptance Criteria of Stories.
  • Test automation for all the test of Stories and features owned.
  • Following all the defined quality processes for the release work of the team
  • Participation in Design and architecture discussions
  • Monitor and debug the issues with running Regression Suites.
  • Ability to learn and understand complex and technical issues.
  • Work effectively and efficiently in a fast paced and dynamic environment.
Education and Skills:
  • Ability to look for new/better ways to improve customer interactions and experiences.
  • Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
  • Desire to act in the best interest of the customer.
  • Tailor communication style to adapt to various customer requirements.
  • Handle escalated calls while using good judgment to make sound recommendation.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.
How To Apply Sophos Off Campus Drive??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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