Standard Chartered Bank Off Campus Hiring Fresher For Client Care Service | Chennai

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Standard Chartered Bank Off Campus Drive : Standard Chartered Bank off campus hiring fresher for Client Care Service Role for Bachelor / Master Degree graduates and any batch graduates also eligible. The detailed company eligibility and application details are given below.  

About Standard Chartered :

Standard Chartered is an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Job Description :

To provide clients with information about Standard Chartered Bank’s retail Banking Products. Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

Job Title : Client Care Service
Job Type : Full Time
Location : Chennai
Experience : Fresher – 2 Years

Role and Responsibility :
  • Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
  • Sign up customers for value added services and digital education (if applicable).
  • Tag the call type accurately as appropriate.
  • Give accurate information to customers on his queries / concerns.
  • Have high awareness levels on KYC and Anti-money laundering Policy.
  • Multi-skilled to handle both inbound and outbound calls (if applicable).
  • Initiate and strive towards achieving set targets and service standards.
  • Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
  • Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
  • Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable).
  • Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
  • Customer Data Confidentiality to be strictly adhered to.
  • Adherence to compliance with all applicable rules / regulations and group policies.
  • Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
Education and Skills :
  • Graduate.
  • Fresher or with 1 – 2 years of experience in service / Sales / Collection (as per the job role).
  • Strong knowledge of bank’s products and services and willingness to learn new products.
  • Flexible to stretch and work across different calendar days and time zones in a week / month.
  • Strong service / Sales / Collection orientation (as per the job role).
  • Excellent communication skills in written and verbal.
  • Patient, Non-Confrontational, Resilient.
  • Positive, polite, cheerful and courteous.
  • Manage conflicts and solve problems.
  • Basic computer skills.
How To Apply Standard Chartered Bank Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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