Standard Chartered Bank Off Campus Drive : Standard Chartered Bank off campus hiring fresher for Client Care Service Role for Bachelor / Master Degree graduates and any batch graduates also eligible. The detailed company eligibility and application details are given below.
About Standard Chartered :
Standard Chartered is an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Job Description :
To provide clients with information about Standard Chartered Bank’s retail Banking Products. Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
Job Title : Client Care Service
Job Type : Full Time
Location : Chennai
Experience : Fresher – 2 Years
Role and Responsibility :
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on his queries / concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
Education and Skills :
- Graduate.
- Fresher or with 1 – 2 years of experience in service / Sales / Collection (as per the job role).
- Strong knowledge of bank’s products and services and willingness to learn new products.
- Flexible to stretch and work across different calendar days and time zones in a week / month.
- Strong service / Sales / Collection orientation (as per the job role).
- Excellent communication skills in written and verbal.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Manage conflicts and solve problems.
- Basic computer skills.
How To Apply Standard Chartered Bank Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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