Unisys Off Campus Drive : Unisys Off Campus hiring fresher for Service Desk Associate Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Unisys :
Unisys is built on over 145 years of game-changing innovation. Along the way, we feel we’ve made the world a better place by bringing technological innovation to businesses and governments around the world. Our company has evolved and adapted over time, but our passion for innovation and for helping our clients succeed has remained constant.Our Mission is to deliver advanced IT solutions to businesses and governments around the world. Our solutions consistently deliver the significant, measurable results that matter most to our clients. Better still, we build security into the solutions themselves.
Job Description :
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Job Title : Service Desk Associate
Job Type : Full Time
Location : Bangalore
Experinence : Fresher – 2 Years
Role and Responsibility :
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Education and Skills :
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
How To Apply Unisys Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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