NatWest Group Off Campus Hiring Fresher For Customer Service & Operations Analyst | Chennai / Gurugram

NatWest Group Off Campus Drive : NatWest Group Off Campus hiring fresher for Customer Service & Operations Analyst Role for B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism degree graduates and 2024 or 2025 degree batch graduates are eligible. The detailed company eligibility and application details are given below.  

About NatWest Group :

NatWest Group PLC is a British banking and insurance holding company, based in Edinburgh, Scotland. The group operates a wide variety of banking brands offering personal and business banking, private banking, investment banking, insurance and corporate finance

Job Description :

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Job Title : Customer Service & Operations Analyst
Job Type : Full Time
Location : Gurugram
Experience : Fresher

Role and Responsibility :

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

Education and Skills :

• Experience of analysing and using performance data
• Fresher’s, 2024 or 2025 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

How To Apply NatWest Group Off Campus Drive 2026 ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here(Chennai), Click Here(Gurugram)

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