Finastra Off Campus Hiring Fresher For Technical Engineer, Customer Support | Bangalore

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Finastra Off Campus Drive : Finastra Off Campus hiring fresher for Technical Engineer, Customer Support Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

Finastra
About Finastra :

At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTech’s working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first.

Job Description :

Reporting to the Bangalore Support Lead, the Technical Engineer is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Job Title : Technical Engineer, Customer Support
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 2 Years

Role and Responsibility :
  • Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
  • Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
  • Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
  • Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
  • Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
  • Validate defects thoroughly by ensuring that the described scenarios are fixed
  • Build and provide simple scripts with the assistance of senior colleagues when necessary
  • Write technical specifications and best practices documentation
  • Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Education and Skills :
  • Academic qualifications : B.E/B.TECH or MBA
  • Specializes/expert in Capital module and Derivatives.
    Any Functional domain/Technical certification and .NET exposure would be an added advantage
  • Should be good at analytical, problem solving and trouble shooting skills and written/verbal communication skills
  • Aspires to learn, share knowledge, possesses right attitude and is a team player
  • Ability to work independently as well as part of a customer facing team
How To Apply Finastra Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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