Genesys Off Campus Drive 2026 : Genesys Off Campus 2026 hiring fresher for Associate QA Engineer Role for B.E / B.Tech graduates and 2025 / 2026 batch graduates are eligible. The detailed company eligibility and application details are given below.
About Genesys :
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
Job Description :
We’re looking for a detail-oriented tester to validate headset and phone device integrations with our cloud communications platform (Genesys Cloud). This role is primarily hands-on manual testing — connecting physical hardware, executing call control scenarios, and documenting results. While the day-to-day work does not require writing test automation, the ideal candidate has coding knowledge and understands software systems well enough to troubleshoot issues, read logs, and collaborate effectively with development teams.
Job Title : Associate QA Engineer
Job Type : Full Time
Location : Chennai / Bangalore / Hyderabad
Experience : Fresher
Role and Responsibility:
- Execute manual test cases for headset and phone device integrations with our cloud communications platform across multiple supported vendors
- Validate end-to-end call control functionality between physical devices and the application
- Test device connectivity, provisioning workflows, and firmware upgrade scenarios
- Perform exploratory testing to identify high-risk areas, refine requirements, and isolate bugs
- Document test results clearly in Confluence, noting pass/fail status and any anomalies
- Reproduce and report defects with clear steps, reading logs when necessary to pinpoint root causes
- Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects
- Identify useful test cases that isolate faults in device-to-application communication
- Build trust and maintain relationships with development and product management team members
Education and Skills :
- A Bachelor of Science degree in Computer Science (preferred) or related degree, or equivalent work experience.
- Basic understanding of telephony concepts: SIP, call flows, hold, transfer, mute, conferencing
- Familiarity with multi-tier web applications and technologies such as HTTP, JavaScript, and JSON
- Ability to navigate and interpret logs using software analytics services (e.g., New Relic, SumoLogic) to diagnose device integration problems
- Knowledge of the Software Development Life Cycle (SDLC)
- Knowledge of service-oriented architecture (SOA) at a conceptual level
- Understanding of how hardware devices interact with web-based platforms (USB, WebHID, Bluetooth)
- Strong attention to detail and ability to follow structured test plans methodically
- Clear written and verbal communication skills for documenting results and filing bug reports
- Comfortable working with physical hardware: USB headsets, desk phones, base stations, dongles
- Basic networking knowledge: IP addresses, DHCP, DNS (needed for phone provisioning tests)
- Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
- 0 to 1 years of industry experience
- Willing to work till 11 PM IST.
How To Apply Genesys Off Campus Drive 2026 ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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