Groupon Off Campus Drive : Groupon Off Campus hiring fresher for Customer Service Representative Role for Bachelor/Master Degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Amazon :
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Job Description :
The Customer Service Team plays a pivotal role in shaping the reputation of Groupon by delivering exceptional one-to-one support to our valued subscribers. As a Customer Service Representative, you will be at the forefront of ensuring an outstanding Groupon experience through personalized email and chat interactions. We are seeking individuals who combine web savvy with a high degree of empathy and resourcefulness to thrive in our dynamic CS team.
Job Title : Customer Service Representative
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 4 Years
Role and Responsibility :
- Respond promptly and effectively to email and chat inquiries from our current and prospective subscribers, ranging from straightforward usage queries to unique situations related to specific offers.
- Manage incoming customer communications including email, chat, and calls, providing professional and courteous assistance.
- Resolve customer concerns and issues in a timely and consistent manner, striving for optimal solutions.
- Efficiently manage your time and productivity to meet daily individual and team ticket targets, contributing to a smooth customer service operation.
- Stay well-versed in the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and nuances of various merchant features.
- Utilize your experience in a customer service role, ideally within a high-volume, transactional environment, to provide top-notch support.
- Exhibit strong written and verbal communication skills to convey information effectively.
Education and Skills :
- A mandatory graduation degree from a recognized institution.
- 0 to 4 years of cumulative work experience, with a focus on customer service excellence.
- Proficiency in handling email and chat interactions, addressing queries and concerns with clarity
- Familiarity with e-commerce or back office environments will be considered an added advantage.
- Comfortable embracing a computer-based role for up to 8 hours a day.
- Ability to adapt to night shifts as a primary work schedule .
How To Apply Groupon Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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