Servicenow Off Campus Drive : Servicenow off campus hiring fresher for Contact Center Agent Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Servicenow :
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.
Job Description :
We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience
Job Title: Contact Center Agent
Job Type: Full Time
Work Location: Hyderabad
Experience : Fresher
Role and Responsibility :
- Professionally answer calls from customers and partners
- Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
- Assign cases in NowSupport to the correct Subject Matter Expert Team.
- Teach customers how to create cases in NowSupport.
- Provide initial triage support by answering basic customer inquiries via case, phone or e-mail in a timely efficient manner.
Education and Qualification :
- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training in how to create cases.
- You will perform initial triage of customer cases with documented solutions and/or workarounds.
- You will be escalating to internal support resources and Subject Matter Experts when necessary.
- You will answer and create multiple cases daily.
How To Apply Servicenow Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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