Sutherland Off Campus Drive : Sutherland Off Campus hiring fresher for Associate Role for Bachelor’s / Master’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Sutherland:
Sutherland is seeking a strategic-thinking and dynamic person to join us. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers – a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible – instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
Job Title: Associate
Job Type: Full Time
Work Location: Navi Mumbai
Experience : Fresher – 2 years
Role and Responsibilities :
- Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Education and Skills :
- Good verbal and written communication skills in English.
- Strong customer service mindset with good communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- High school diploma or equivalent and above.
- 0–2 years of experience (freshers welcome!).
How To Apply Sutherland Off Campus Drive ??
All interested and eligible candidates can apply before expired in the following link.
Apply Link : Click Here
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