Merck Off Campus Drive: Merck off campus hiring fresher for the Associate System Engineer Role for Graduate degree and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Merck :
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us
Job Description :
As a Service Desk Analyst, you will be on the front line of the support architecture. IT Global Service Desk is responsible for capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or escalating as required.
Job Title : Associate System Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 3 Years
Role and Responsibility :
- Call/Chat Handling and Ticket Logging: Answer incoming support calls/chats using a standard greeting, log 100% of calls/chats as tickets, and provide ticket numbers to users via phone, chat or ticket as applicable.
- Ticket Management: Register, prioritize, and categorize tickets effectively. Utilize remote control tools to resolve issues when necessary and ensure timely and accurate log notes are added to tickets.
- User Communication: Update users on the progress of their tickets, respond to emails with updates on the same business day, and provide clear communication throughout the ticket lifecycle. Service Allocation and Follow-up: Allocate tickets to desk-side support when required, follow up to ensure issues are resolved and tickets are closed, and work to reduce turnaround time and increase computing time.
- Tool Utilization: Handle and close tickets using the ServiceNow tool and other applicable systems, and log incidents as required. Escalation and Reporting: Escalate complex issues to the next level of support, track and monitor IT downtime, prepare incident checklists, and generate reports as needed.
Education and Skills :
- Graduate degree (Science/Commerce background), Proficiency in English (Verbal, Written). Education Level and Languages Required
- Work experience of 0 to 3 years in the relevant IT Domain/Customer Support preferred.
- Strong Communication Skills – Written and Verbal – Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook – Demonstrated experience supporting customer interactions and troubleshooting.
- ITIL Knowledge, Knowledge on Windows/Networking/MAC Platform
How To Apply Merck Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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