Zepto Off Campus Drive 2026 : Zepto Off Campus 2026 hiring fresher for Customer Support Executive Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below. Â
About Zepto :
Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life’s real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in minutes*
Job Description :
We are looking for customer-focused and enthusiastic individuals to join our Customer Experience team. The selected candidates will handle customer queries related to orders, deliveries, payments, refunds, cancellations, and missing or damaged products. The role requires excellent communication, problem-solving skills, and the ability to work in a fast-paced environment.
Job Title : Customer Support Executive
Job Type :Â Full Time
Location :Â Bangalore
Experience : Fresher – 2 Years
Role and Responsibility:
- Handle customer queries through inbound calls, live chat, email, and other support channels, depending on the assigned process.
- Resolve customer concerns related to order status, delayed deliveries, cancellations, payment failures, refunds, and missing or damaged items.
- Coordinate with delivery partners, store operations teams, and relevant internal departments to resolve customer issues.
- Provide accurate information regarding orders, products, payments, and company policies.
- Process eligible refunds, replacements, and cancellations according to company policies.
- Maintain accurate records of customer interactions and resolutions in CRM or support systems.
- Meet customer satisfaction (CSAT), quality, productivity, and response-time targets.
- Escalate complex or unresolved issues to the appropriate team.
- Follow company policies, standard operating procedures (SOPs), and service-level agreements (SLAs).
- Deliver a positive customer experience through professional communication, empathy, and timely resolution.
Education and Skills :
- Educational Qualification: Any graduate or undergraduate (10+2)
- Experience: 0–2 years in customer support, customer service, BPO, or e-commerce support; freshers may be considered.
- Good verbal and written communication skills in English.
- Basic computer knowledge and familiarity with customer service tools.
- Strong problem-solving skills and a customer-first attitude.
- Ability to multitask and work under pressure in a fast-paced environment.
- Willingness to work rotational shifts, weekends, and public holidays as required.
- Customer Service and Customer Relationship Management
- Verbal and Written Communication
- Complaint Handling and Issue Resolution
- Problem-Solving and Decision-Making
- Empathy and Active Listening
- Order Management and Refund Coordination
- CRM Tools and Computer Operations
- Time Management and Multitasking
- Teamwork and Coordination
- Customer Satisfaction (CSAT) and SLA Adherence
How To Apply Zepto Off Campus Drive 2026??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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