Concentrix Off Campus Drive : Concentrix Off Campus hiring fresher for Associate Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below. Â
About Concentrix :
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Job Description :
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Job Title : Associate
Job Type :Â Full Time
Location :Â Gurugram
Experience : Fresher
Role And Responsibilty:
- Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.
- Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.
- Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA
- Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
- Document all incidents using the service management suite and notify impacted stakeholders.
Education and Skills :
- Any Graduate
- Analytical and Problem-solving ability
- Ability to simplify complex operations into repeatable processes
- Hands-on experience in Telephony and WFM tools (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX)
- High attention to detail and sense of professionalism and ability to develop relationships
How To Apply Concentrix Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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