Concentrix Off Campus Hiring Fresher For Associate, Real Time Management | Bangalore

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Concentrix Off Campus Drive : Concentrix Off Campus hiring fresher for Associate, Real Time Management Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

concentrix
About Concentrix :

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Job Description :

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.

Job Title : Associate, Real Time Management
Job Type : Full Time
Location : Bangalore
Experience : Fresher

Role And Responsibilty:
  • Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
  • Work closely with client to address schedule changes/concern
  • Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc..), Overall staffing performance (staff vs required, service metrics, attendance, etc)
  • Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
  • Update schedules as needed, Adjust Breaks/Lunches for better performance
  • Participate in relevant meetings
  • Provide input to stakeholders and drive labor management
  • Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
  • Handle CNX Internal Customers.
Education and Skills :
  • Good analytical, numerical and problem solving skills. WFM-RTA experience – preferred.
  • Must possess effective organizational and time management skills with the ability to multi task proficiently.
  • Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
  • Strong team building and leadership skills, including strong logical thought processes.
  • Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
  • Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment
How To Apply Concentrix Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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