Forcepoint Off Campus Hiring Fresher For Tech Support Engineer I| Bangalore

Forcepoint Off Campus Drive : Forcepoint Off Campus hiring fresher for Tech Support Engineer I Role for B.E / B.Tech / M.E / M.Tech / MCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.

About Forcepoint:

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries. Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world.

Job Description:

The Technical Support Engineer provides first-level technical support to customers, field engineers, technicians, and internal teams by diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, and networked or wireless systems. The primary responsibility of this role is to handle inbound customer calls, accurately capture technical issues, and ensure proper triage and routing of cases to the correct support queues. The role focuses on delivering timely and high-quality customer support while maintaining operational efficiency and customer satisfaction.

Job Title: Tech Support Engineer I
Job Type: Full Time
Work Location: Bangalore
Experinence : Fresher – 2 Years

Role and Responsibility :

• Handle inbound customer calls as the priority, ensuring professional, clear, and effective communication.
• Accurately log, triage, prioritize, and route customer cases to the correct support queues based on issue type, severity, and product category.
• Act as the first point of contact for customers, ensuring proper issue understanding, documentation, and resolution ownership.
• Interact directly with customers and users the case resolution.
• Apply company policies, procedures, and standard operating practices to resolve routine issues efficiently.
• Maintain detailed and accurate documentation of customer interactions, troubleshooting steps, and case resolutions.
• Build stable and collaborative working relationships with internal teams to ensure smooth case handling and resolution.
• Follow defined workflows, quality standards, and compliance guidelines.
• Assist in basic troubleshooting and issue analysis before escalating cases to higher support levels.
• Monitor case progress and follow up to ensure timely resolution and customer satisfaction.
• Participate in team meetings, training sessions, and knowledge-sharing activities to continuously improve support quality.
• Meet defined KPIs and service level targets, including call handling, case routing accuracy, response time, and customer satisfaction.
• Ensure adherence to performance metrics, quality standards, and operational SLAs.

Education and Qualification:

• Bachelor’s degree in engineering, Computer Science, Information Technology, Electronics, or a related technical discipline.
• 0–2 years of professional experience in technical support, customer support, IT support, or related roles.
• Strong verbal and written communication skills, especially for customer-facing interactions.
• Basic understanding of hardware, software, and networking concepts.
• Strong problem-solving, analytical, and troubleshooting skills.
• Ability to multitask, prioritize tasks, and manage call volumes effectively.
• Customer-focused mindset with professionalism and empathy.
• Experience handling inbound technical support calls.
• Knowledge of ticketing systems, CRM tools, and case management workflows.
• Familiarity with ITIL concepts such as incident management, triage, and escalation.
• Exposure to enterprise software, networking, or electro-mechanical systems is an advantage.

How To Apply Forcepoint Off Campus Drive 2026??

All interested and eligible candidates can apply before expired in the following link.

Apply Link : Click Here

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