PhonePe Off Campus Drive : PhonePe Off Campus hiring fresher for Customer Service Advisor – Mutual Funds Role for B.E / B.Tech / M.E / M.Tech / MCA / M.SC graduates and any batch graduates are eligible. The detailed company eligibilty and application details are given below.
About PhonePe :
PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.
Job Description :
We are looking for Mutual Funds specialist for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter regarding mutual funds and you will continuously look for outstanding and exciting ways to improve their experience.
Job Title : Customer Service Advisor – Mutual Funds
Job Type : Full Time
Location : Bangalore
Experinence : Fresher
Role and Responsibility :
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Education and Skills:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- 0 – 2 years of work experience in a customer facing role
- Will need to clear NISM certification
How To Apply PhonePe Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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