PowerSchool Hiring Fresher For Associate Customer Success Manager | Bangalore

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PowerSchool Off Campus Drive : PowerSchool Off Campus hiring fresher for Associate Customer Success Manager Role for B.E / B.Tech / M.E / M.Tech / MCA and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

PowerSchool
About PowerSchool :

At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR.

Job Description :

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.

Job Title : Associate Customer Success Manager
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 6 Months

Role and Responsibility :
  • Manages the issues that arise during the customer’s engagement with PowerSchool
  • Works with customers to ensure issues are resolved complying with tools and processes provided
  • Report and resolve concerns that impact customer health and Identify themes and patterns that may negatively impact customer retention.  
  • Participates in discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship  
  • Respond appropriately to customer requests  
  • Solve day to day problems with billing or support escalations  
  • Partners with internal and external stakeholders with manager direction  
  • Able to deliver difficult messages with assistance of manager when necessary  
  • Collaborates with sales teams to ensure growth attainment and increased footprint  
  • All other duties as assigned and ability to work US Central time zone hours 
Education and Skills :
  • Associate’s degree or equivalent work experienced
  • 0-6 months prior experience in direct client or technical support role
  • Strong negotiation and interpersonal skills
  • Must thrive in a fast-paced, ever-changing environment
  • Ability to effectively prioritize and escalate customer issues as required
  • Proficient in Microsoft Office suite
  • Prior Salesforce or CRM xperience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Able to work Central US Time zone
How To Apply PowerSchool Off Campus Drive??  

All interested and eligible candidates can apply before expire in the following link.

Apply Link : Click Here

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