Wipro Off Campus Hiring Fresher For Process Associate | Kolkata

Wipro Off Campus Drive : Wipro off campus hiring fresher for Process Associate Role for any degree and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Wipro :

Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.

Job Description :

Wipro is looking for process associate in kolkata.

Job Title: Process Associate
Job Type: Full Time
Work Location: Kolkata
Experience: Fresher

Role and Responsibilities :

• Support process by managing transactions as per required quality standards
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract 
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speed up resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

Education and Skills:

• Experience Profile    Education Requirements
• Role    Offshore Staff    Offshore Staff
• Associate    Fresher or Experience 
•     Strong aptitude for learning system software and product specific information
•     Strong analytical skills 
•     Good English Comprehension skills
•     Ability to multitask with Keyboard shortcut skills
•     Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy.
•     Should be comfortable working in 24/7 shifts as per the business requirement    Under Graduate/ Graduate Degree – Business or any discipline
• B.SC IT,MBA,BE not eligible to apply

How To Apply Wipro Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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