SAS Off Campus Drive : SAS Off Campus hiring fresher for Associate Technical Support Analyst Role for BE, BTech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About SAS :
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW.
Job Description:
We are seeking a proactive and passionate Associate Technical Support Analyst to join our Technical Support Operations Command team in Pune, India. This role puts you on the frontline of technical support—managing customer cases, troubleshooting issues, and collaborating with experts across SAS. You’ll be part of a vibrant team where curiosity, continuous learning, and collaboration are core to everything we do. You will work closely with global teams, contribute to product quality, and provide exceptional support for SAS software applications running on multiple platforms.
Job Title:Â Associate Technical Support Analyst
Job Type:Â Full Time
Work Location:Â Pune
Experinence :Â Fresher – 5 Years
Role and Responsibility :
- Provide end-to-end technical support including troubleshooting, prioritizing, diagnosing, and resolving customer-reported problems.
- Manage SAS Managed Services cases by coordinating with SAS Cloud Operations and other Technical Support teams.
- Take ownership of high-priority customer calls and issues, following escalation procedures where needed.
- Communicate effectively with customers via phone, email, and Microsoft Teams.
- Document all customer interactions accurately in the tracking system throughout the issue lifecycle.
- Build expertise in SAS software usage, programming, and relevant third-party tools to help resolve issues and guide product development.
- Suggest and contribute to proactive materials like SAS Notes, technical documents, and knowledge base content.
- Participate in a 24x7x365 on-call rotation and work flexible shifts as per business needs.
- Stay up to date on competitor tools, industry best practices, and how SAS products integrate with other software.
Education and Qualification:
- Bachelor’s degree or equivalent combination of education, training, and experience.
- 0–5 years of experience in technical support or a related field.
- Strong grasp of at least one operating system (Windows, UNIX, or Linux), with familiarity across all.
- Excellent written and verbal communication skills in English.
- Proven ability to collaborate with teams and interface with customers effectively.
- Prior experience with complex software support, projects, internships, or technical documentation is a plus.
How To Apply SAS Off Campus Drive ??
All interested and eligible candidates can apply before expired in the following link.
Apply Link : Click Here
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