Jio Off Campus Hiring Fresher For Service Desk Management | Mumbai

Jio Off Campus Drive : Jio off campus hiring fresher for Service Desk Management Role for Any Graduate (First Class Academics Record), BE / BSC Computer science will be preferred graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Jio :

Make a new start. A start that will build beautiful relationships, shape millions of ideas. Enable a new way to live, learn, work and play. At Jio, we build products and services of the future to empower billions of Indians make their dreams a reality. Jio is about YOU. Join the movement to make India Digital.

Job Description :

Jio is looking for an Service Desk Management in Mumbai.

Job Title: Service Desk Management
Job Type: Full Time
Location: Mumbai
Experience: Fresher

Role and Responsibility :

• Handle IT support requests through phone, chat, and email.
• Monitor support queues and ensure tickets are handled within defined SLAs.
• Troubleshoot and resolve basic technical issues remotely by guiding users or taking remote access.
• Escalate unresolved or complex issues to higher-level IT support teams when required.
• Coordinate with internal technical teams to follow up on open incidents and problem tickets.
• Prepare basic reports related to tickets, incidents, and service performance.
• Maintain accurate records of hardware and software issues.
• Create, update, and follow Knowledge Base documents to support the Service Desk L1 team.
• Accurately classify tickets by type (Service Request vs. Incident) and assign appropriate priority levels based on Urgency and Impact to the business.
• Maintain a detailed audit trail by documenting every action taken, communication sent, and troubleshooting step performed within the ticket’s work notes.

Education and Skills :

• Experience :
• Total Experience: 0 – 2 Years
• Freshers will also do
• Academic Qualification
• Any Graduate (First Class Academics Record)
• BE / BSC Computer science will be preferred
• Primary Skills
• · Technical Acumen
• · Good Communication Skills
• · Team Player
• · Worked with Incident management process
• · MS office skills (Excel /Word/PowerPoint).
• Secondary Skills
• Knowledge on ITIL / ITIL certification would be an added advantage
• Telecom / Retail background would be preferred.
• Any computer related course will be an advantage
• Additional Information
• No work from Home will be provided
• Shift will be on Rotational basis
• One Week Off will be given on rotational basis

How To Apply Jio Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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