RSA Off Campus Hiring Fresher For Technical Support Engineer | Bangalore

RSA Off Campus Drive : RSA off campus hiring fresher for Technical Support Engineer Role for Bachelor’s / Master’s Degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About RSA :

More than 13,000 organizations globally – including more than 90 percent of the Fortune 500 – rely on RSA technology to address the challenges of security, risk management and fraud prevention in the digital era. Our market-leading solutions are uniquely designed to help organizations thrive and continuously adapt to transformational change.

Job Description :

The Technical Support Engineer is responsible for providing exceptional customer support for RSA products by resolving technical issues through email, phone, and remote sessions when required. The role demands a solid understanding of the relevant RSA technologies and a commitment to delivering effective, customer-focused solutions.
The candidate is required to work from the office at least two days per week.

Job Title: Technical Support Engineer
Job Type: Full Time
Work Location: Bangalore
Experience: Fresher

Role and Responsibility :

• Act as a remote customer advocate, championing customer needs in collaboration with the field team.
• Interface directly with customers throughout the problem-resolution process, including:
• Understanding and analyzing issues.
• Communicating plans for resolution.
• Explaining progress and outcomes clearly.
• Participate in and lead customer conference calls, adapting communication style to the audience.
• Contribute to eServices content creation and maintenance (Knowledge Base, support forums, etc.), and regularly submit knowledge content.
• Validate technical information, provide early warnings, and disseminate updates as necessary.
• Identify when escalation to senior or specialized resources is required to resolve complex issues.
• Manage a personal queue of cases, including prioritization, expectation-setting, and customer follow-up.
• Support 24x7x365 operations — shift work, holidays, weekends, and on-call rotations may be required.
• Work toward becoming a subject matter expert (SME) in one or more product areas.
• Apply systems analysis techniques to determine hardware or software functionality.
• Contribute and develop Knowledge Base articles for peers and customers, and perform advanced tasks as skill level grows.

Education & Skills:

• 0 to 3 years of relevant experience.
• Excellent customer communication and interpersonal skills.
• Strong problem-solving and logical reasoning abilities.
• Ability to perform effectively under pressure.
• Team-oriented with flexibility to adapt to business needs.
• Self-motivated and proactive in learning
• Willingness to work in rotational shifts

How To Apply RSA Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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