Ciena Off Campus Hiring Fresher For Associate Technical Support | Mumbai |Gurugram- Apply Today

Ciena Off Campus Drive: Ciena off campus hiring fresher for Associate Technical Support Role for B.E / B.Tech / M.E / M.Tech / MCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Ciena :

Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome.   We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.  

Job Description :

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Job Title : Associate Technical Support
Job Type : Full Time
Location : Gurugram
Experience: Fresher – 2 + Years

Role and Responsibility :

• Provide remote technical support (via telephone or online) for identified CIENA products 24×7 when required.
• The engineer’s shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24×7 support coverage of identified CIENA products.
• Provide on-site support to Customers where required.
• Utilize debug tools as well as lab research to aid Customer’s technical problem.
• Recover information necessary to escalate the incident or issue to next level Support team.
• Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method
• Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly.
• Contribute to knowledgebase (KCS)
• Performs other duties as assigned.
• Travel to customer sites and Ciena locations globally as required.
• Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage.

Education and skill :

• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university .
• Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities
• Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment.

How To Apply Ciena Off Campus Drive 2026??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

Instant Job Updates and Alerts :

Join our Official Whatsapp Group : Click Here

Join our Official Telegram Channel : Click Here

Join our Official Instagram : Click Here