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Itron Off Campus Drive: Itron Off Campus hiring freshers for Apprentice Role for any degree graduates and 2024 batch graduates are eligible. The detailed company eligibility and application details are given below.

About Itron :

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.

Job Description :

Are you looking for a new, interesting and challenging opportunity in a dynamic and changing IT support environment? Itron is looking for IT Solutions Delivery Trainee to be part of our growing IT center in Bangalore, India. You will part of our global IT organization and will be joining a global, leading technology, remote support team responsible for resolving complex issues every day for internal customers. The support provided by this team will have a global reach and support all Itron thousands of employees.

Job Title: Apprentice
Job Type: Full Time
Location: Bangalore
Experience : Fresher

Role and Responsibility :

Identify and diagnose issues and problems.
Provide essential online security advice and support.
Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Delivering customer service through multiple channels including human, digital, self-service, and automated.
Receives and handles requests for service, following agreed procedures.
Promptly allocates calls as appropriate.
Will be ready to work with Multiple stakeholders including vendors
Will be part of internal audit team and ready to document every aspect.
Will be part of L&D team. Discussing with internal team and facilitates all training programs
Creating and Managing Knowledge articles as part of routine activities
Ready to be part of transition team and managing transition of project to support.

Education and Skills :

Education: 2024 pass out – Freshers Any degree from recognized university.
Language Proficiency: Strong English Language Proficiency.
Knowledge of SQL -PL/SQL
knowledge or understanding of any ERP application – desired to have knowledge of Oracle EBS
Assists the Help Desk Team to deliver technology support.
Assist with the ISO Audit
Assist with managing the Knowledge Base.
Assist with Learning and Development Module
Assist with Transition
Should be ready to WFO. (Work from Office)
Basic understanding of ITIL, Oracle Applications, Cloud, Infrastructure