Autodesk Off Campus Hiring Fresher For Technical Support Specialist | Bangalore

Autodesk Off Campus Drive : Autodesk Off Campus hiring fresher for Technical Support Specialist Roles for B.E / B.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Autodesk :

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all.

Job Description :

We are looking for a Product Support Specialist specializing in Autodesk Fusion to join our team. The role involves providing support services and engaging Autodesk customers by offering effective technical solutions, directions, and troubleshooting advice. Support services will be conducted via various channels, including web, chat, scheduled calls, and phone. Utilizing analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team’s knowledge.

Job Title: Technical Support Specialist
Job Type: Full Time
Location: Bangalore
Experience: Entry Level

Role and Responsibility:

• Respond to support requests via multiple channels (chat, phone, web, online forums, etc.) while adhering to documented processes
• Document support interactions in a company-wide case management system
• Escalate and consult unresolved issues to senior staff as required.
• Research, verify, and document product defects
• Actively manage a personal backlog of support requests
• Manage customer and partner expectations by providing timely updates on progress
• Assist in the development and maintenance of an internal knowledge base using the Knowledge-Centered Support (KCS) methodology
• Influence and contribute to product management and development for successful improvements

Education and Skills :

• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or ECAD software, or related Autodesk products (such as Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Autodesk Fusion, Eagle, or similar software)
• Bachelor’s degree or Diploma in a related field, OR equivalent product experience in a relevant industry
• Excellent verbal and written English communication skills; additional languages are advantageous
• Ability to understand and convey complex technical details coherently to a live or virtual audience
• Strong troubleshooting and analytical skills
• Demonstrated ability to build and maintain strong relationships with partners and customers
• Team player who enjoys supporting and interacting with other members of a shared responsibility team
• Ability to work flexible hours/shifts

How To Apply Autodesk Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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