Mphasis Off Campus Drive 2026 : Mphasis Off Campus 2026 hiring fresher for Customer Service Representative Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below. Â
About Mphasis :
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology and vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
Job Description :
We are looking for enthusiastic and customer-focused individuals to join Mphasis as Customer Support Associate (CSA) Executives. The candidate will be responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a high level of customer satisfaction while following company policies and procedures.
Job Title : Customer Service Representative
Job Type :Â Full Time
Location :Â Â Bangalore
Experience : Fresher
Role and Responsibilities :
- Handle customer queries and complaints through inbound and/or outbound calls, emails, or chat.
- Provide accurate information and effective solutions to customer concerns.
- Maintain professional communication and deliver excellent customer service.
- Resolve customer issues within the defined turnaround time (TAT).
- Update customer information, interactions, and case details in the CRM system.
- Follow company policies, quality standards, and process guidelines.
- Escalate complex issues to the appropriate department when required.
- Meet daily and monthly performance targets, including quality, productivity, and customer satisfaction.
- Maintain customer confidentiality and adhere to data security guidelines.
Education and Skills:
- Education: Minimum qualification as per process requirements; graduates and undergraduates may be considered.
- Experience: Freshers and experienced candidates may apply, depending on the process.
- Communication: Good verbal and written communication skills in English; additional languages may be required.
- Basic computer knowledge and familiarity with MS Office.
- Strong problem-solving skills and a customer-focused attitude.
- Willingness to work in rotational shifts, including night shifts, if required.
- Skills Required
- Customer service and relationship management
- Effective communication and active listening
- Problem-solving and complaint handling
- Basic computer and typing skills
- Time management and multitasking
- Teamwork and adaptability
- Attention to detail
How To Apply Mphasis Off Campus Drive 2026??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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