Mphasis Off Campus Hiring Fresher For Junior Service Desk Associate |  Mangalore

Mphasis Off Campus Drive : Mphasis Off Campus hiring fresher for unior Service Desk Associate Role for B.Com, B.B.M, B.B.A graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Mphasis :

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology and vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Job Description :

Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.

Job Title : Junior Service Desk Associate
Job Type : Full Time
Location :  Mangalore
Experience : Fresher – 1 Year

Role and Responsibilities :

• Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
• Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
• Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
• Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Utilize resources to manage transactions, escalating issues appropriately.
• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
• Display professional, positive, and courteous phone etiquette.
• Resolve caller’s issue accurately and efficiently to minimize call backs.
• Understand and proactively addresses user’s concerns, identifying the root of the issue.
• Training and work location from office.
• Should be ready to work in a 24×7 environment with rotational shifts
• Work From Home will be at company’s discretion
• Should have a reliable and fast WiFi connection at home.
• Should be ready to connect via video during training and 1 on 1 discussions.
• Should have a safe and suitable work environment at home
• Should be able to work as per the break/lunch timings allocated by the supervisor

Education and Skills:

• Excellent Verbal and Written Communication and Customer Support Skills
• Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
• Fair understanding of android and iOS phones is preferred
• Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
• Computer literate
• Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage
• High School pass is minimum requirement with Excellent Communication skills
• BSc, B.Com and BA or Diploma holders (12+3 years of education).

How To Apply Mphasis Off Campus Drive 2026??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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